Travel and Tourism in South Africa is characterised by the high number of small, medium and micro players. As barriers are low, it is relatively easy for an entrepreneur to open a bed and breakfast, or start a tour operating company. These small enterprises are extremely valuable to the South African tourism economy as they are able deliver a set of highly diverse and customized experiences that larger enterprises find difficult to offer. A key challenge to their sustainability lies in access to the market, and access to skills and training to be able to deliver a quality experience.
The TBCSA fulfils the role of being the key conduit and link between government and businesses as well as to maintain influential relationships with key national public and private sector travel and tourism organisations and institutions in the country.
Representation of the private sector is primarily achieved through the travel and tourism associations and large business players for the various segments in the industry. The TBCSA does not replace the sector associations; rather, the associations are well represented within the structure of the TBCSA.